Privacy Policy

Los Angeles Lighting & Electrical (“we,” “us,” “our,” or the “Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://losangeleslightingelectrical.com (the “Site”), request a quote, communicate with us, or otherwise use our services.

By accessing the Site or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or our services.

We may collect the following categories of information:

a) Personal Information You Provide. Name, business name, mailing address, billing address, email address, telephone number, mobile number, project details, payment information, and any other information you submit through forms, quote requests, newsletter sign-ups, phone calls, text messages, or email correspondence.

b) Information Collected Automatically. When you visit the Site, we may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URL, pages visited, time spent on pages, and clickstream data. This is collected through cookies, pixels, web beacons, and similar tracking technologies.

c) Information From Third Parties. We may receive information about you from business partners, advertising networks, analytics providers, payment processors, and publicly available sources.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our electrical and lighting services;
• To respond to quote requests, inquiries, and customer service messages;
• To schedule appointments, dispatch technicians, and complete projects;
• To process payments and manage billing;
• To send service updates, appointment reminders, follow-ups, and one-on-one communications;
• To send marketing, promotional, and newsletter communications (with your consent where required);
• To improve our Site, products, and services;
• To comply with legal obligations and enforce our Terms and Conditions;
• To prevent fraud, protect security, and resolve disputes.

When you opt in to receive SMS messages from Los Angeles Lighting & Electrical, you agree to receive text messages related to customer care, appointment scheduling, service confirmations, quote follow-ups, and one-on-one communications from us.

• Message frequency may vary.
• Standard message and data rates may apply depending on your wireless carrier and plan.
• To opt out at any time, reply STOP to any message you receive from us.
• For help, reply HELP or contact us at (818) 474-6009 or info@losangeleslightingelectrical.com.
• Opting out of SMS messages will not affect your ability to receive services from us through other channels.

SMS Consent and Data Sharing

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Except as described in Section 4 above regarding SMS opt-in data, we may share your information with:

• Service Providers / Vendors that perform services on our behalf, such as payment processors, hosting providers, CRM platforms, email and SMS platform providers, scheduling software, accounting providers, and analytics services.
• Business Partners and Subcontractors that help us deliver electrical and lighting services to you.
• Legal and Regulatory Authorities when required by law, subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of our customers or others.
• Successors in Interest in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets.

We do not sell your personal information to third parties.

The Site uses cookies and similar technologies to enhance your experience, analyze traffic, and improve our marketing. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you;
• The right to request correction or deletion of your personal information;
• The right to opt out of marketing communications (including SMS by replying STOP and email by clicking “unsubscribe”);
• The right to opt out of the sale or sharing of personal information (we do not sell personal information).

To exercise these rights, please contact us using the information in Section 13.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect, the right to request deletion, and the right to non-discrimination for exercising your rights.

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Site or our services after the changes take effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Los Angeles Lighting & Electrical
153 W Rosecrans Ave, Unit G7B, Gardena, CA 90248
Phone: (818) 474-6009
Email: info@losangeleslightingelectrical.com